For Parents and Guardians
"Scoop and Serve" is a puzzle game: drop ice cream scoops, merge them and serve them to customers. It can be played to the end for free. Here is how purchases work and what parents can set up. The Japanese version prevails.
1. About the game
- The App Store age rating is 13+ (because of daily and weekly rankings).
- There is no chat, no messaging with other users and no user-made content. Rankings show only the Game Center nickname and score.
- Version 1.0 has no ads.
- The opponents in the weekend "Scoop Race" are all computer players (CPU).
2. What costs money
- The App sells coins, sets (coins, boosters, unlimited-hearts time and the like) and two passes. All of them have fixed contents; nothing sold is random. Prices are in the Specified Commercial Transactions Act notice.
- Things with random results, such as sticker packs, are only free rewards of play and can never be bought with money or coins (Odds and How It Works).
- The two passes (Daily Coin Pass, Gold Stamp) are non-renewing subscriptions: they never renew or charge automatically.
- The App never uses countdowns to push purchases, "was" prices, or buy buttons bigger than the close button.
3. Age question and monthly limits
The first time a purchase is tried, the player picks a year and month of birth (nothing is pre-selected). Before that, once the player has reached level 20, the home screen may ask the same question once; it can be skipped with "Not now". The rules below then apply automatically. The year and month of birth and the age band are kept in the App's save data (backed up to the user's iCloud with the rest of the save when iCloud is on) and are never sent to us.
| Age | Monthly purchase limit | Offers shown by the game |
|---|---|---|
| Under 13 | ¥5,000 | None (Shop only) |
| 13–15 | ¥5,000 | At most once a day, never 10 p.m.–6 a.m., never the large sets |
| 16–17 | ¥10,000 | At most once a day, never 10 p.m.–6 a.m., never the large sets |
| 18 and over | Optional, set by the player | Normal (at most 2 a day, 5 a week) |
| Age not given | No purchases | None |
- When the limit is reached, buy buttons are disabled and the App shows the date purchases become possible again (the 1st of next month).
- Before the first purchase of each month and before any purchase of ¥1,600 or more, players under 18 are asked whether a parent agreed.
- Players under 18 see a card suggesting a break after every 60 minutes with the App open (we may shorten this to as little as 15 minutes). It never interrupts a level, closing it starts the count again, and it never locks the game. They never receive notifications promoting purchases.
- No offer is ever shown during the first play session, before level 20, within 24 hours after a purchase, or right after failing the same level 3 times in a row — at any age.
4. Restricting purchases on iPhone
- Ask to Buy (Family Sharing): when the child tries to buy, the parent's iPhone receives a request. Until it is approved the game shows "Waiting for a parent's approval"; after approval the item arrives automatically.
- Screen Time: Settings → Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases → In-app Purchases → Don't Allow.
5. Purchase history and refunds
- In the game, Settings → Purchase history lists the date, product, price and the coins received (paid and free) for every purchase.
- To ask for a refund, use "Request a refund" next to the purchase in Purchase history, or Apple's "Report a Problem" page. Apple decides on refunds.
- For purchases a minor made without consent, please also contact Apple first. When a purchase is refunded, the coins it granted are removed.
6. Contact
KeiConsulting — contact form
See also Support and the Privacy Policy.